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Quick Info for Call Center Jobs
Saturday, June 9, 2007

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephones (sometimes by chat).

Philippines, owing to its abundant English speakers that are college graduates and Americanized when it comes to English accent and cultural affinities is a popular call center site. The Philippines was an American colony for almost 50 years. The Philippines is said to be the best outsourcing site outside North America since the accent of Filipinos is nearer to that of American consumers than other ethnicities. However, due to its small population and unstable political climate, many large corporations are often afraid of outsourcing business to the Philippines.

Other popular call center sites are China, Canada, Mexico and Puerto Rico. However, on pure cost terms, India and the Philippines have a considerable lead over the rest of the locations.

Popular call centers in the Philippines are mostly found in Makati, Ortigas and Alabang Area. Because of the shifting schedules Makati stands out as the most popular call center location in the Philippines due to its high population even at night making it less dangerous for night shift employees.

Call centers are also popular because of its salary and minimum qualifications. The image below shows the minimum and maximum salary of a call center agent.

Call center agent salary | Click image to enlarge.

My observation tells that even though Makati is known for its high paying jobs, call center agents located at Ortigas have higher salaries compared to other call center locations. I’m talking about Metro Manila only; I didn’t consider other call center job location like Cebu. When I consider it, it would be a whole lot different data.

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posted by Doubting Thomas @ 8:47 PM,

1 Comments:

At September 18, 2009 at 1:43 PM, Anonymous Anonymous said...

Philippine call center is getting lots of exposures all over the world. That is also why there are numbers of foreign countries who want to outsource their online businesses here. Having said that, it's a good thing that there are many people who can speak english fluently and are also fit for the call center jobs.

 

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